This privacy policy ("Privacy Policy") applies to all data and information, including personal and sensitive personal data, made available to TM International Logistics Limited (termed as "TMILL", "we", "us", "our") by user of the TMILL corporate website (termed as "TMILL website") or by its employees, vendors, clients/customers and group or associate companies ("you" or "your"), effective from August 22, 2023.

This Privacy Policy explains how TMILL may collect, record, use, store, transfer, disclose or otherwise process your data including personal and sensitive personal data provided while using TMILL website or otherwise and describes the rights you have with respect to your personal and sensitive personal data.

Your privacy is important to us, and we take it seriously. We are committed to providing the highest level of protection regarding the processing of their employees', vendors' and clients'/customers', group or associate companies' personal data based on applicable data protection laws and regulations.

When you use TMILL website or engage with us as an employee, vendor, client/customer or group or associate companies, you agree and consent to us collecting, recording, using, storing, processing, transferring, and sharing your personal information (including sensitive personal information) with third parties or service providers for the purposes set out in this Privacy Policy. Also, please note that you need to be 18 (eighteen) years of age or above to use the TMILL website. In case you are a minor, then please do not share any personal information with us without having your parent or legal guardian to accept this Privacy Policy.

Personal data comprises all the details that TMILL collects and processes directly or indirectly about you as an individual or entity, for instance information about your identity and contact details (such as name, email-ID, contact number), including information received from third parties and through use of TMILL website, cookies or other similar tools. Sensitive personal data, on the other hand, consists of personal information relating to password, financial information, physical, physiological and mental health information, sexual orientation, medical records, biometric information obtained by TMILL by you or any third party.

What Information do we collect?

The information we collect depends on the services you are using or availing from us, the environment in which you interact with us, the choices you make and the services you view and use. If you choose not to permit us to collect and process such information, we may not be able to engage you or provide you with relevant services and respond to your queries or resolve any problems which you encounter.

Our channels for collecting personal information and other information includes information directly provided by you to us, information collected by us during your use of the TMILL website and information collected about you from third parties, each of which has been described below.

Information that you give us:

Some services we offer require that you give us the information directly. For example:

  • When you provide us with the personally identifiable information about you such as your name, mobile number, email address, nationality, delivery address, government identification number, etc., whilst soliciting business query or for grievance redressal or in engaging with us in your capacity as customer, vendor, employee or group or associate companies;
  • When you communicate with us for assistance by phone, email or through other means, we ask for some personal information like your name, registered phone number, product information, delivery time, contact and communication records;
  • When you provide your information under any other circumstances, such as when you track your shipments.

Information that we collect automatically:

We may access certain data on your device through your use of the TMILL website. We automatically collect and store certain types of information about your use of the TMILL website and/or services such as the browser or device type, unique device identifier (such as device ID or an IP address), your activity on the TMILL website (such as the content you view, mouse movements, mouse clicks, taps, swipes, your preferences, frequency of usage and the like), your locational data including location information provided by your device interacting with the TMILL website including through beacon technologies, or associated with your IP address or other online or device identifier and the like. In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers.

We may also collect and process certain data of our customers/clients, vendor and group or associate companies, when they choose to engage with us or to avail our services. By agreeing to associate with us, or for requesting for provision of service from us, you agree and consent to us for collecting and processing your data (including sensitive personal data). However, you will have the option of revoking your consent at any time. In such case, we would not be able to engage with you or provide you the services.

Information that we collect from other sources:

We may collect your information from other trusted sources to update, supplement, link or verify the information you provide, or we collect automatically. For instance, we may obtain information about you from various third-party sources such as our affiliates, public databases, joint marketing partners, Google analytics, advertisement platforms such as Facebook or Google, etc. Such information could include your name, address, job role, public employment profile, credit history, and any other relevant data.

Information that we do not collect:

Please note that you must not communicate to TMILL through our social media sites, the following information:

  • Confidential personal data, including any information regarding your financial situation, bank account details, transactions, etc.
  • Sensitive personal data including
    • special categories of personal data meaning any information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation and
    • other sensitive personal data such as criminal convictions and offences and national identification number; and
  • Excessive, inappropriate, offensive or insulting information towards individuals.

TMILL is not responsible for any information posted on those sites other than the information posted by its employees on its behalf. TMILL is only responsible for its own use of the personal data received through such sites.

How do we use cookies?

A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information. We use cookies to help us remember and process, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you want to disable cookies, you can modify your settings on your browser in order to reject automatic acceptance of cookie. However, please note that certain features of the TMILL website and services may not be available once cookies are disabled. We gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, internet service provider (ISP), referring and exit pages, operating system, date/time stamp and click-stream data.

What's not covered in this Privacy Policy?

While using the TMILL website, you may sometimes access third party services or platforms. These links and offers on third party sites have separate and independent privacy policies. So, remember that the information you give them will follow their privacy policies and not ours. We encourage you to be aware when you access such third parties' sites and to read their privacy policies. We have no responsibility or liability for the content and activities of these linked sites, or the information collected from you, if any. Also, sometimes you can review our services on social media websites like Facebook or Instagram etc., Make sure you read their privacy policy to know how they process and use your information.

Processing Personal Data

We will process your personal information, for the purposes stated in this Privacy Policy or in connection with our obligations to you under the Terms and Conditions, other legally binding obligations, or when we believe that such processing is required to protect the legitimate interests of ours or third parties after evaluation.

TMILL may process your personal data for following purposes:

  • Processing applications for services;
  • Providing, developing and improving services; (It is not feasible for an organisation to provide service without processing)
  • Monitoring and improving the TMILL website and their content;
  • Conducting market research and surveys with the aim of improving our services;
  • Sending you information about our services for marketing purposes and promotions, for which appropriate consent is taken;
  • Complying with applicable local or foreign law, regulation, policy, voluntary codes, directive, judgement, or court order, as well as any contractual obligation pursuant to agreements between TMILL and any authority, regulator or enforcement agency or body or any request coming from said entities;
  • Establishing, exercising, or defending legal rights in connection with legal proceedings (including any prospective legal proceedings) and seeking professional or legal advice in relation to such legal proceedings;
  • Surveillance of premises. (Video Recording);
  • To process your requests (such as replying to your queries);
  • To manage our relationship with you, to facilitate opening and management of your account on the TMILL website, take and fulfil orders, deliver services/products, process payments, process returns/ refunds/ replacements or to conclude transactions on the TMILL website;
  • To validate and process your request for the services on the TMILL website;
  • To establish communication with you including through email and text about transactions;
  • To personalise and enhance the services and your experience on TMILL website;
  • To facilitate our internal business operations, including the fulfilment of any legal and regulatory requirements;
  • To provide you with marketing communications and advertising that we believe may be of interest for you or that you may have opted for. By providing consent and/or verifying your contact number with us, you agree to receive promotional and advertising communications (through call, SMS, email or other digital and electronic means) from us even if your mobile number is registered under the DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018. You may opt-out of receiving promotional and advertising communications from us at any time by following the instructions in those communications or contacting our grievance officer;
  • To assist ourselves and our business partners or service provider in handling or fulfilling your orders or addressing your queries and requests for services;
  • To administer other site features, such as surveys and virtual assistant bots for customer assistance;
  • To resolve disputes or troubleshoot problem;
  • To detect and protect us against error, fraud and other criminal activity;
  • To enforce our terms and conditions;
  • To analyse, research, improve and innovate our services;
  • To engage with you in your capacity of employees, clients/customers, group or associate company for provision of the services;
  • To provide you with information and services that you request from us;
  • To improve the content and methods of delivery of our website and services;
  • To maintain and develop our relationship with you;
  • For research, planning, service development, security or risk management;
  • As otherwise described to you at the time of collection.

TMILL processes your personal data for the performance of the contracts/agreements concluded with you, compliance with applicable legal or regulatory obligations or TMILL legitimate interests to provide you with adequate and qualitative services and to prevent against any excessive risk. Where providing the data is optional, and you choose not to share personal data, features like 'personalisation' that use such data, will not work for you.

Access to Personal Data

Legal Disclosure: Your personal data processed by TMILL will only be accessible by an authorized list of recipients on a need to know basis or where required by law to help investigate, prevent or take action regarding violations of the TMILL website terms of use or to establish, exercise or defend against legal claims or to comply with legal processes such as court orders or lawful requests or orders from legal authorities or law enforcement agencies requiring such disclosure. To the extent permitted by law, TMILL may record and monitor your communications with TMILL to ensure compliance with our legal and regulatory obligations and our internal policies.

Acquirers: If we sell or transfer, wholly or in part, any of our businesses or assets, we may disclose your personal data to the prospective buyer for due diligence purposes and your personal information may be a part of that sale or transfer but it will remain subject to the promises made in this Privacy Policy.

Business Partners: We may share your personal information with our business partners who provide products and / or services that are associated with or bundled with our services or TMILL website. Our Privacy Policy does not apply to third-party websites where our online advertisements are displayed, nor to linked third-party websites which we do not operate or control. These third parties will be responsible for how they use your data, and the details of that data processing is likely to be set out in a separate privacy notice provided by them. Before using the services and products of our partners, please carefully read the respective partner's terms and conditions and privacy policy which you can view on their websites and/ or which may be mentioned in the agreements you may execute with them.

Affiliated Companies: We may disclose your personal information within our group of companies to help us provide our services to you or where we market products and services provided by different companies from our group of companies. We only share necessary personal information subject to the purposes stated in this Privacy Policy. If the affiliated companies wish to change the purposes of processing, they will ask for your consent again.

Third Parties: We may use or appoint certain third-party companies and individuals to help us provide, analyse, support and improve our services and perform functions on our behalf. Such third parties include but are not limited to data storage facilities, SMS or other technical service providers, payment or financial service-related service providers. We are responsible for their use of your data. They will be subject to confidentiality requirements, and they will only use your personal data as described in this Privacy Policy and as permitted by applicable laws.

We usually do not share personal Data collected with other third parties. However, this may happen if:

  • You request or authorize us to do so;
  • We need to comply with applicable law or respond to valid legal process; or
  • Any other exceptional case as permissible by applicable laws.

Retention of Personal Information

Your personal data processed by TMILL are kept in a form which permits your identification for no longer than is necessary for the purposes for which the personal data are processed in line with legal, regulatory or statutory obligations.

At the expiry of such periods, your personal data will be deleted or archived to comply with legal retention obligations or in accordance with applicable statutory limitation periods.

How to access and control your personal data?

Subject to applicable law, regulations and/or industry guidelines, you may have the right to invoke a data subject right in relation to your personal data being processed by TMILL.

You have the following rights regarding our use of your personal data:

  • You can access, correct, erase, object or restrict the usage of your data held by us.
  • You can withdraw the consent that we may have sought from you earlier (wherever applicable)
  • To invoke your data subject rights, please send an email to data protection officer at
  • TMILL may be allowed by law, in particular in case of excessive or manifestly unfounded request, to charge a fee for fulfilling your request, subject to applicable conditions.
  • TMILL shall provide information on action taken on a request pertaining to the Data Subject Rights without undue delay and within one month of receipt of the request. That period may be extended by two further months where necessary, taking into account the complexity and number of the requests.
  • TMILL shall inform the data subject of any such extension within one month of receipt of the request, together with the reasons for the delay.
  • Finally, note that you are entitled to lodge a complaint with a competent Data Protection Authority where existing, concerning TMILL's compliance with the applicable data protection laws and regulation.


The security and confidentiality of your Personal Data is important to us and TMILL has invested significant resources to protect the safekeeping and confidentiality of your personal data and to adopt security measures that are in line with the industry standards and applicable laws. When using external service providers acting as processors, we require that they adhere to the same standards as TMILL. Regardless of where your personal information is transferred or stored, we take all steps, including the following, reasonably necessary to ensure that personal data is kept secure:

  • We use Transport Layer Security (TLS) and other technical measure to ensure encryption with regard to our services and products. We will regularly examine our practice of information collection, storage, and processing (including physical security measures) to prevent unauthorised system access.
  • We will authorize our employees and personnel of third parties to access your personal information only on a need-to-know basis in order to help us process your personal information and provide the services to you. These employees and external personnel (of third parties authorised by us) are subject to strict contractual confidentiality obligations.
  • The security of your personal information is extremely important to us. We will continue our efforts to protect your personal information and implement safeguard measures, such as providing full encryption for information storage and transmission, to prevent your personal information from unauthorised access, usage or disclosure.
  • We will adopt encryption and other security measures to transmit and store your personal information of particular types.
  • We will prudently select business partners and service providers and ensure that such business partners and service providers are contractually obliged to comply with appropriate data protection obligations and the relevant privacy and confidentiality legislation.
  • We will conduct security and privacy protection training courses or testing to enhance employees' awareness of the importance of protecting personal information.

How is minor's information handled?

The TMILL website are directed for adults and legal entities who/ which can form a legally binding contract under the applicable laws and we do not sell products/ services to the children. If you have not attained the legal age, you must not access or use the TMILL website or avail the services without the consent of your parent or guardian or their involvement. TMILL shall not be held liable for any transactions done on the services by a minor.


If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Changes to this Privacy Policy

TMILL may in its absolute discretion update this policy as it may deem necessary from time to time or as may be required by law. We will post those changes on this site as and when modified. Such changes shall be effective immediately upon posting. By continuing to use the TMILL website or the relevant services, you will be deemed to have, accepted to the changes or updates to this Privacy Policy. If you do not agree to such changes or updates, you should not use the TMILL website, products or services.

The use of the TMILL website and any services supplied are subject to our Terms and Conditions.

Other local or organizational/industry specific privacy laws and regulation

If the privacy laws or regulations in the country where TMILL operates or engages with an individual/entity, establishes standards that are higher than or conflict with those established under this policy, the TMILL will ensure compliance with the regulation/policy which follows stringent data protection and security controls.

Cross Border Data Transfer

When conducting business, working on projects, or implementing new processes or systems, TMILL may require the transfer of personal data to other TMILL entities or third parties that are located outside of the TMILL's country of business. TMILL shall develop a standardized approach for protection of data moving across borders. TMILL shall adopt appropriate technical and administrative controls that apply to the cross-border data flows, which shall act as natural checkpoints for each step of international transfer.

Communication and Training

TMILL will ensure adequate awareness pertaining to data privacy, its importance and implications, through relevant training program to all employees and communication to all its associates/clients/customers to reduce the risk of a privacy breach. The Data Protection Authority will monitor that all employees and the relevant associates/clients/customers processing personal data undergo the privacy awareness program as per defined policies and procedures.

Who to Contact

If you have any complaint or questions regarding this Privacy Policy or the protection of your personal data or request to review your personal information, you may reach out to TMILL's DPO Team (appointed as per the applicable laws including the Information Technology Act, 2000, the Consumer Protection Act, 2019 and DPDP Act, 2023, India) at the following details:

Email id:

Your complaint will then be investigated. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved. Our Grievance Officer will redress your grievances expeditiously, within the time prescribed under the applicable laws.